Help Center

1) Go to
2) Click "Other-Contact Us", the button on the main menu at the top of the screen
3) Choose the link for the relevant form and fill in the fields. We constantly monitor these special inboxes and will handle your comments immediately

If the status is "Completed", you can download the digitized tape. To do so, please follow these steps:

1) Click the "Serial #" of the digitized order you wish to download and then go into the “Order Detail” page
2) Click the green arrow on the right to download
3) Save the tapes to your own computer